Frequently Asked Questions

Everything you need to know about the CIPHER experience.

Are CIPHER products cruelty-free and vegan?

Yes, all CIPHER beauty products are 100% cruelty-free and formulated without any animal-derived ingredients. We believe in ethical beauty without compromise.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

Can I return a product if it doesn't suit my skin?

We offer a 30-day satisfaction guarantee. If a product isn't working for you, you can return it for a full refund or exchange, even if it has been lightly used.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.