Returns & Exchanges

At CIPHER, your skin's satisfaction is our priority, which is why we offer a 30-day window for returns on all products that do not meet your expectations. We strive to make the process as seamless as your skincare routine, ensuring a hassle-free experience for every customer.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.

3

Affix the Label

Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing